Configuring Quality Management for ShoreTel Remote Server

To install Call Recording software on a ShoreTel system using TAPI, complete the following steps.

• Successful installation of Quality Management Server
• Successful installation of ShoreWare Director with a DVS license that the customer has previously purchased. (DVS license has to be purchased from ShoreTel).
• A ShoreWare Director administrative account with access to all recorded users.
• ShoreTel 7.5 through 10.0 require a DVS to be installed, and may also be required for a Data Collector.

After the successful installation of Call Recording software, you need to complete the ShoreWare remote installation.

This section of the Help describes:

• Installing ShoreTel Remote Server
• Verifying installation of the Server
• Troubleshooting ShoreTel Remote Server

ShoreTel Remote Server installation

To install the ShoreTel Remote Server, complete the following steps.

1. On the Call Recording Server, go to http:///ShoreWareDirector/remote install, and click the link to download the remote server.
2. Make sure that the Network cards TCP/IP is disabled on the sniffer/capture card.
3. Make sure that the requirements of the DVS are met. You may need to install IIS, FTP, .NET, ASP, and STMP from your Windows installation disk using Add/Remove programs. For details of server requirements, see the ShoreTel Planning and Installation Guide.
4. Go to http://ShoreWareDirector and log in to the ShoreWare Director with administrative rights.
5. Install the ShoreTel Application Server with default values.
6. Go to Administration > Application Servers .
7. Under Add a new application server at site , select Headquarters and click Go .
8. Enter a name (Call Recording , as appropriate) followed by the Host IP Address (the Messaging Channel IP address of the Call Recording Server).
9. Accept the defaults for Voice Mail, Auto Attendant, Voice Mail Interface Mode.
10. De-select the Allow Voice Mailboxes check box.
11. Click Save ,
12. Reboot the server.

In the ShoreWare Director, click Administration > Call Control > Codec Lists , then select New and make a custom codec list called Quality Management, and add the following codecs:

• G729/8000
• G722/16000
• PCMU/8000
• PCMA/8000

It is important that the codecs match the order shown above. You can use the ^ arrow and the v arrow to move the codecs to the appropriate order.

Verification

To verify the installation, complete the following steps.

1. Log in to the ShoreWare Director with administrator rights.
2. Click Maintenance > Quick Look . A green up-arrow shows that the ShoreTel Application Server has been installed on the Call Recording Server. If it is missing, troubleshoot the status listed.

Additional comments

Should the ShoreWare Director server be rebooted at any time, the Call Recording Server should be rebooted after the ShoreWare Director to reestablish the TAPI link.

1. Verify the Codec is set to G711 or G729.
2. If the ShoreTel server has been upgraded and you no longer receive Call Control, the DVS should be reinstalled to the new version.
3. Use HKEY_LOCAL_MACHINE\SOFTWARE\Shoreline Commununications\InstallState\Products\ShoreWare Remote Server to verify the version of the remote server.