Aldo is a famous retailer of shoes and is the perfect place for style-conscious people. You may also find a variety of accessories like handbags, jewellery, sunglasses, and many more. The thing is, buying apparel online is not an easy task and you need some sort of assurance. If you want to return something to Aldo, our guide on the Aldo return policy will help you understand the eligibility criteria as well as the simple return process.
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To make an easy return or exchange, the Aldo return policy guide allows all customers to make their return within 60 days from their purchase. At the time of return, your items should not be washed, or worn, and must be in a saleable condition. Along with this, do not forget to carry your purchase receipt as proof.
| Aldo Return Policy | |
|---|---|
| Return Period | 60 days |
| Return Method | 1. In-store 2. Online By Mail |
| Contact Method | 1800 833 5350 |
| Official Website | Aldo |
Yes, Aldo does allow free returns to all its customers. This means that you can get a full refund and not have to pay any shipping or handling charges.
If the above standards are maintained, you may choose to return your item in-store or online. Store purchases can be returned at one of their stores while online purchases may be returned by mail or at your nearest store. See both methods.
You may return your item at any Aldo store of your preference as long as your return is within the Aldo return policy requirements. For your convenience, return your item at any nearest store using the store locator. Take your item and purchase receipt to the store and their associates will assist you with the return or exchange.
Note: Keep in mind that only a few stores that have “kids collection point” accept returns on Aldo kids products. Here are the stores that accept returns on kid’s products. If one of these stores is not close to your residence, you’ll have to initiate your return by mail.
You can also courier any unwanted items back to their facility using a return label. Follow these simple steps.
You can easily request a new copy of a receipt if you’ve lost the original one of your online order. Reach out to them via online chat and provide them with your order number. You may also send it by email at [email protected].
Though Aldo accepts returns on most of the merchandise, some extra set of rules applies to in-store and online returns.
First of all, refunds or exchanges are not possible on clearance items as these are considered final sales. On top of this, for the health and safety of their customers, the Aldo return policy restricts returns/exchanges on the following items.
Aldo also offers exchanges if your item comes faulty or there are issues with the fitting. You can take your online or store purchase back to one of their stores and the associates will help you find the right style or size that’s fit for you. Note that exchanges are not possible online, you must visit a store. Also, exchanges are subject to the same rules (60-day return window) and regulations of the Aldo return policy.
| Aldo Exchange Policy | |
|---|---|
| Exchange Period | 60 Days |
| Exchange Method | Visit the store |
Aldo will initiate your refund to the original purchase method as soon as the return package reaches their distribution centre. After this, the refund may take about 10-15 business days depending on your bank’s processing time. This may take even longer due to the additional health and safety protocols following Covid-19.
| Aldo Refund Policy | |
|---|---|
| Refund Period | 10-15 Business Days |
| Refund Method | 1. Original Form of Payment 2. Aldo Gift Card |
Yes, as long as your item is in sellable condition with the purchase receipt, you can easily hand it back to one of their store employees. You have 60 days from purchase to do so.
If you are not able to find your receipt, reach out to Aldo's customer support through their online chat feature or email. Provide them with your order number and they'll send you a copy of your receipt which you can use for the return.
Fortunately, Aldo provides free shipping for all online returns.
Depending on your banks processing time, the refund may take 10 to 15 days once your items reach their distribution centre.
If the payment was done using after pay, you may return the item by mail as well as their store. Other BNPL orders must be returned at their store.
Whether it’s your online order or store purchase, the Aldo return policy facilitates easy in-store returns as long as you keep the item in sellable condition with a purchase receipt. The return window remains 60 days for all eligible items. If the store is not nearby, you may courier your order back to their distribution centre free of cost. Replacements are possible at their store locations only. Hope this information was helpful. You may also check out the return policy of other shoe brands like Nike and DSW.
